Many customers are unfamiliar with energy deregulation, how can I explain it to them?
Deregulation is the process by which governments remove, reduce, or simplify restrictions with the intent of encouraging efficiency and competition in markets. Deregulation in the United States traces its roots to the oil crisis of the 1970s but it took until the late 1990s to put the idea of electricity deregulation into practice.
Before deregulation, utilities controlled all three components of the energy industry: generation, transmission and the sale of energy. Deregulation divides those processes, with different companies having the ability to handle each aspect.
How can customers pay their bills?
Customers will continue to receive their electric bills from their local utility companies after their switch to Independence Energy; the only difference is that Independence Energy will appear on the supply portion of the bill. Customers will continue to make one payment each billing cycle to their local utility and are free to pay just as they had before, in any manner their utility company accepts.
What is Independence Energy Power Surge Protection?
Independence Energy offers coverage for repairs or replacement of the products in the home, like appliances and consumer electronics, which fail as a result of a power surge.
What exactly is the Unemployment Protection Program?
The Unemployment Protection Program protects you in the event of involuntary job loss of the primary wage earner of the household by providing payment on the Independence Energy charges on your electric bill, up to $300 per month for three consecutive months.
Your electric bill contains several types of charges: distribution charges from the utility, electricity supply charges from Independence Energy and potentially natural gas charges from another energy supplier. This Program covers the charges from Independence Energy only.
